Resolved
Julie H Qvx

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| map-marker South Jordan, Utah

Resolved: Redeem promised gift card for denied credit card. Bad claim code number.

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Updated by user Mar 18, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 15, 2024
I still cant use my gift card. I will be canceling my credit karma account. The number is invalid and not one person can fix it. But my credit score dropped 6 points because I was promised credit card I didnt qualify for!
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User's recommendation: Update: 2/14/24 received email lie again. Still no gift card. Still waiting and no money ….

Ronald D Fnq

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My complaint

I highly suggest not relying on credit karma. In my case, they showed me a pre-aproved loan from landing club.

I took the offer to consolidate credit debt. The lone was dispersed on February 27, 2024. To date, March 15, 2024 they have not paid all creditors. The lending club management told me to resolve it.

I had to show proof it wasn't received. After many years in banking, I know electronic funds transfers can be traced. I did supply them with paperwork. Yet every time I call it's like starting over again and there is no resolution in sight.

In 2022 lending club was ordered by the federal trade commission to pay almost 10 million dollars to over 67,000 customers for the same type of currents. I also discovered you go through the lending process. Before you find out there is a six percent origination fee. This is one of the items the federal trade commission was concerned about in 2022.

The lending club discloses it, but it's not very easy to find and not made clear during the process. After this, I would say to stay away from credit karma. Use them for a general idea of what your credit is, but be careful with their recommendations. My personal opinion is recommendations Credit karma gives you are based more on referral fees they get.

When it should be based on vetting and suggesting Companies that run the razor's edge on legitimacy. If I had the time to waste, I'd come after credit karma.

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Loss:
$1690
Pros:
  • Good baseline
Cons:
  • Not accurate

Preferred solution: I would like origination fee of 6% refunded. Do to unclear disclosure and All funds deposited into my checking account. So I compare the vendor that was missed.

User's recommendation: Be careful of credit karma's recommendations.

Fontella W Pzl

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Verified Reviewer
| map-marker Southfield, Michigan

I’m extremely disappointed with your services, I have not seen any benefits having your services.

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Inaccurate information including my credit score, using your services have been non satisfactory and I would like to receive a total refund. I will be reporting you to the Better Business Bureau. I will also be going only to voice my experience with your services as a negative experience.
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User's recommendation: Do not use Credit Karma services because the information they provide about customers is inaccurate and it has worked against me

Matthew R Srk

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| map-marker Richmond, British Columbia

I’m trying to communicate a possible data breach and their is no one to assist me.

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Im being blackmailed/extorted by people and they have some of my information and photographs. Im contacting all my services that I use about this. Im just trying to mid agate some damage
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KIMBERLY M Ffs

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Dispute

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Someone hacked my account they've had my money locked up over 15 days and won't give me access to it even though I verified myself several times over
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Loss:
$1484
Cons:
  • Give you the runaround about everything

Preferred solution: Full refund

Jennifer H Qdx

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IRS refunds just disappeared from credit karma

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This has been going on for over a month. I used credit karma and your partnership with turbo tax for my refunds. Both 2022 and 2023 refunds have been sent to credit karma and I cannot touch the money because credit karma closed my spend account. Not one person has been able to tell me where my refunds are or how credit karma plans to remedy the situation. I have been patient enough. I demand that my refunds be sent to me immediately.
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Loss:
$5000
Cons:
  • Lack of customer service resolution

Preferred solution: Full refund

User's recommendation: Deceptive, untrained customer service, steals your IRS refunds!

Marina I Bdk

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Dispute

Credit Karma - Dispute
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I send cash thru pay for my boyfriend who is incarcerated in kings county jail the money was suppose to go on his inmate account in order to purchase hygienes n comasarry which he claims he hasn't received pay said that the county jail accepted n processed it and the jail says they never did that they don't do business with them as far as cash on inmates books goes I'm just asking to know where or what happened to my money please
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Loss:
$117

Preferred solution: Deliver product or service ordered

DORA J Few

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Verified Reviewer

Pissed consumer

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Credit Karma - Pissed consumer
Y'all hung up on me I just wanted to change my phone number I have sent y'all several documents and y'all still can't get it right smdh. Im not happy with y'all at all please call me back 832-902-****
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Loss:
$78

Preferred solution: My phone number changed

User's recommendation: Pay attention to your customers

Brandi B Ddg

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Unauthorized account

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Someone was able to open an acct in my name and with my SS and get my check deposited Im still not able to Retrieve my check even after the Identification verification process. Its hard to get my own money but easy for a scammer to open my acct? Stay from away from this company they are worst than the scammers
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Loss:
$4
Cons:
  • Worst customer service ever

Preferred solution: Full refund

User's recommendation: Poor fraud protection

Anonymous
map-marker Indianapolis, Indiana

Someone impersonating me

Credit Karma - Someone impersonating me
I tried to creat a account and it told me I already have one and I never made an account with credit karma so Im trying to figure out how to block and reset my account
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Zelma N

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I was not watching the score and I went and looked and it read it was because of my driving record. Because I was not driving. You could not keep track of it.I have not had a car to drive since July.

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My credit score went dow because I don't have a car for 6 months and can't drive any longer because of my health.
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Pros:
  • I like it i just want my information to be updated
Cons:
  • I dont have any

Preferred solution: Want my credit score back up to 577.

User's recommendation: I would recommend CC.

Shamiah H

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Update information

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Have a hard time changing my information after dealing with identity theft after completing everything asked
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Pros:
  • Good for people with no back account
Cons:
  • Barely can talk to someone live

Preferred solution: Close my account

Bonnie A Tfj

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Update email address and password

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Need help changing my email address and password this website doesn't help people people that are having a hard time trying to fix their credit score and to take their social security number off the dark web that's hurting their credit score
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Preferred solution: Apology

User's recommendation: Credit score

Claudis Ppp

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Fruad, someone stole my email from the app. Cannot change it.

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Original review Mar 21, 2024
I tried to contact but could not. Had over 15 charges on my credit card. All denied except $1500 for dr in Dominican Republic. My email was changed and i could not enter my account. No way to report immediately of discoverydiscovery.
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Preferred solution: Account fixed

User's recommendation: No customer service. No purchase of services.

RoseMarie P Ilh

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Verified Reviewer

I pay my CC bills in full every month.

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After paying a $29.00 credit card ahead of time. My credit score dropped. I have my CC bills on auto pay - full balance each and every month Why my score would drop for a$29.00 dollar bill paid ahead of time is beyond me. I work very hard to keep my score up and feel this is outrageous.
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Cons:
  • Not 100 accurate

Preferred solution: Apology

User's recommendation: You cannot talk to anyone if you need to.

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