Resolved
Bebe R Ibp

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| map-marker Doylestown, Pennsylvania

Resolved: Help login into my account with new numbe And new email

Credit Karma - Help login into my account with new numbe And new email
Credit Karma - Help login into my account with new numbe And new email - Image 2
Updated by user Sep 14, 2023

Company fixed the issue and I have been provided with settlement agreement.

Updated by user Sep 14, 2023

Sign

Original review Sep 14, 2023
I need to sign into my account I cant have access to it help me thats what Im trying to do I been tr
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Kelly G Ucg

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Verified Reviewer

Inquiry

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Updated by user Mar 26, 2024

I inquired to intuit credit karma if thier credit scores were solely thiers or if they actually report those scores to all three national credit bureaus? I was notified by passed consumer.com that my question was received read, and disregarded by credit karma. I believe any company acting in this matter should not be trusted.

Original review Mar 21, 2024
I have been considering joining intuit credit karma. I just need to know if the credit score(s) are credit karma's or reported and obtained from all three credit bureaus? Thank you!
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Kenny T Ywk

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Verified Reviewer

Fraud on my report

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On October 23rd 2023 it's saying that I opened an account with Regions Bank, I have never opened an account with this bank what so ever I believe this is fraud, someone must have given my information out to open this Account I know I did not ever open this account please help me get this removed from my credit report.
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Preferred solution: I want Regions Bank removed from my credit report please.

Fernando E Scp

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Verified Reviewer

Account fraud

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Someone has an account opened with my ss# and I would like this matter taken care of asap.or do I need to hire an attorney and file a lawsuit against credit karma. I need someone to get back at me as soon as possible please.
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Loss:
$5000
Pros:
  • Credit karma is a fraud

Preferred solution: Clear my name from credit jarma

DEENA J

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Verified Reviewer
| map-marker Grovetown, Georgia

HORRIBLE CUSTOMER SERVICE/ NEED UPDATE TO MY REPORT

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I have spent over an hour trying to get a live person on the phone and via chat on the web site and have not received a response or phone call returned. HERE IS MY PROBLEM (beside customer service)

On your web page, my TRANS UNION report needs updating!!

The last report was June of 2023, It is now Feb. 2024, 8 months later!! and there are hard inquiries that needed to be TAKEN OFF as the 2 years have expired, which was last year!!

PLEASE UPDATE MY TRANS UNION REPORT WITH NEWER UPDATES.

My husband has called Trans Union and they have taken all the hard inquiries of 2 years off my report, now CREDIT KARMA NEEDS TO DO THE SAME! Thank you.

Please contact me at the above email address for any other information you may need to accomplish this.

The 1 star is for the horrible lack of customer service by phone and the difficulties of their on-line chat service. This (web page) was the only option I had to get a message to Credit Karma.

I asked for a "call back" which I NEVER received and I don't have all night to wait around for a return phone call!! And I had to spend over 30 minutes trying to find some type of phone number for them, which they do not list publicly, and even then, again, they never answered, on hold for a very long time before I was given the option for a "call back", which I never received and it's going on almost 2 hours!!!

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User's recommendation: Keep in touch with the actual Credit companies, Trans Union, Equifax, and Experian to make sure everything is kosher with your account.

Delores C Pfc

I need to get a credit card mode card

Credit Karma - I need to get a credit card mode card
They said the number you gave me. What's wrong and I need a credit card? Because my check is going to credit karma. When I get my taxes so I need my card.
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Preferred solution: Full refund

Anonymous
map-marker Denison, Texas

My credit score is declining due to my beans a victim of a Solar Company misleading me and put me to finance through good leap. I told a loan officer at good sleep that I did not agree with him.

Credit Karma - My credit score is declining due to my beans a victim of a Solar Company...

The solar Representatives applied for a so-called solar credit without my knowing how they were attaining it. I told him to send me a copy of what he was looking at.

At this point I saw three items that I knew nothing about. They listed the following for Home: HVAC $15,000.00, Energy Efficient Windows $12,000.00 and Insulation $6,000.00 total of $33,000.00 on top of the solar panels. This after they knew I was not eligible for financing. They gave me a check for $22,500.00.

I hesitated to cash it. Had I known about the above home improvement items I would not have cashed the check. Carlos Buonafino at good leap said they we're not financing me because I didn't have enough equity and my own mortgage company wouldn't do so either. This misleading by the solar idiots ruined me.

I continue to faithful we pay the dips I had before all this started but I have not paid goodly because I feel they should have turned around and approached Smart Energy Solution the solar Company and investigated the Home Improvement they alleged that I was responsible for. I still don't have electricity when the power goes out. Eduardo a tiger from the Solar Company told me they're too expensive when I asked him about it. They're too expensive but they had no problem getting me in debt with $33,000?

Talk about fraud and misleading me good leap didn't care when I said I didn't accept those charges. When the electricity goes out I still have no electricity. And if that's not enough my electric bill has tripled. I am ruined I am sorry for the people that I am already paying my debts to and will Faithfully continue to do so.

I would pray to God that this would go away that they take the solar panels and all this off my back. I submitted a copy of what I got from the loan officer at good leap and I want you to notice the Home Improvement part those three items I didn't know anything about they total $33,000. Like I said when my electricity goes out I still have no electricity what are the solar panels good for? They got me in debt for an extra $33,000 but the idiot that I was being misled by told me that the battery or power wall is too expensive when I asked him about it this problem LYING ABOUT GALSE HOME IMPROVEMENT?.

He became very weary when I approached him about it. He said he was trained to do that it's called a solar loan. My electric bill has tripled. I am ruined.

Without disclosing personal identity I will say they took advantage of me a senior citizen. Beware!

If you have any information on good leap doing people wrong please report to Consumer Financial Protection Bureau at 855-411- ****. Thank you for reading this message.

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User's recommendation: Be careful don't let this happen to you don't be quiet. Anything like this happens to you by a finance company or such as good leap go to consumerfinance.gov and file a complaint. You can call Consumer Financial Protection Bureau at 855-411-****. I got a very positive response from the young lady that I spoke to. She said to not get discouraged and let others know they need to report. For the solar panels company I have to report to the Better Business Bureau because they do not deal with them only finance companies like good leap. I hope Credit Karma understands and somehow helps me thru this. I did file a complaint with the FTC.

Lynda P Ysb

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Verified Reviewer
| map-marker Hot Springs, Montana

Account issues

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A month ago, now my account was hacked. My save account was stolen, and the only action that Credit Karma has taken is to lock the account and to remove my bank account from my account effectively erasing all of my transaction history every effort to call them results in absolutely no action other than an email they requested to verify my identity and have done nothing with my identity verification
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User's recommendation: Don’t use their credit card or their savings account because it’s not safe

Rhina A C

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Verified Reviewer

I don’t recognize an account

Credit Karma - I don’t recognize an account
I Do not remember an opening a McCoy account. They are charging me $130.00 Dlrs. The credit card dont even have my name on it
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Cons:
  • None that i could think of

User's recommendation: Good to have credit karma they keep us updated any new account

Naveed Wmj

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Can't login

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No longer have the email or phone used to login, they will not help methey don't help you to login or reset your Gmail account if you no longer have access to your old email or phone number I have tried for two days and I talked to them then they sent me a message saying that I had to use my email account I had!!! I no longer have neither they do not help you
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Kierra T Rzh

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Verified Reviewer

Y’all suck

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Everytime I call it does not ring . When I sent a complaint it was unresolved. I need to open a new spend account and cant
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Preferred solution: A spend account

Vanessa S Bxz

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Unfreeze my *** account!!!!!!

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Updated by user Feb 28, 2024

I haven’t gotten a email no one will tell me what’s going on with my account and this has been for a month and some change now. I just have money sitting in my account and can’t use it I guess until they feel like letting me

Original review Feb 28, 2024
DonI froze my account due to someone stealing my money!!! Now you *** wont unlock my account and I have to pay for my sister funeral!!!

The *** is wrong with yall!!! My *** sister funeral has to the payed for and yall took my *** money!!! Unfreeze my *** account!!! I been dealing with this for a *** month and a half!!!

If I locked my own account wtf are yall making it hard for ME for!!! I should be able to lock and unlock whenever I feel its my account!!! Give me my damn money now!!! Im suing the *** c out yall name !!!

Unfreeze my account!!! Yall already let someone get away with stealing my *** money!!!
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Loss:
$5000

Preferred solution: My *** money out my account!!!!!

User's recommendation: Don’t go through them this is the second time since filing through them that they let someone take my money!!!!! Don’t bank with them!!!! Read reviews before just going with them they have no good reviews!!!! Wish I would have! Now my sisters funeral is Saturday and I have no money!!!!!

2 comments
Guest

Going forward, see if they will allow you to sign a document that states you are responsible for any withdrawals, fraudulent or not. You will never file a dispute or claim fraud of any type.

In fact they are never to do anything to your account. But you won’t do this.

Guest
reply icon Replying to comment of Guest-2491883

They want even close my account out they haven’t even reached out to me EVER ARO TELL ME ANYTHING! I don’t know anything or heard anything in a month

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Rachel B Nym

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Locked account

Credit Karma - Locked account
My account has been locked for month. Please contact me with steps to unlock my account. My phone number is 608-239-**** and my email is gazqura1@***.com
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Loss:
$3333

Preferred solution: My account unlocked

Hagerenesh T

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Getting help

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I just want to talk with life person and I try to fix my issues with the credit report but nobody willing to help, thats not good customer service care at all I been try to contact since this morning till now almost half day its so sad when you stay for ever on hold to do something still I need someone to answer my question. Thank you
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Preferred solution: Apology

Anonymous
map-marker Riverside, California

CK disallows me to login to my 'subscription' on a computer browser

Credit Karma - CK disallows me to login to my 'subscription' on a computer browser
I've had an account with Credit Karma for several years and now my account gives this message when I attempt to log in and there is NO phone number for customer service. Because of this, I wish to delete the account/'subscription' and it can ONLY be done by being able to login. We'll Be Right Back! It looks like we're having some trouble accessing your Credit Karma account. Were working hard at getting everything back up and running, so check back soon to access your free credit scores, full credit report and more.
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