Credit Karma
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Credit Karma Consumer Issues
CFPB
- Refund delays
- Tax advances
- Support issues
PissedConsumer
- Account access
- Password resets
- Loan requests
Both sources reflect concerns about account access and service problems. However, PissedConsumer focuses more on issues related to login and customer support, while the CFPB highlights loan disputes and refund-related complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Visalia, California
Suspected fraud
The reviewer tried to contact the company before posting this review.
An account has been added that I didn't get. I never opened that account; I don't even know where it's from, and it's affecting my credit score.
Preferred solution: My credit score back up and report a fraud
Houston, Texas
I need a new card and to update info and report, Fraud
The reviewer tried to contact the company before posting this review.
The automated system hung me up, and unfortunately, this is frustrating. Can you please fix my card balance and update everything? It's all new.
Preferred solution: i’m looking for a refund price reduced delivery apology in amongst other things update the system with my new information and report Fraud
User's recommendation: yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Credit Karma - Review in Financial Services category from New Orleans, Louisiana
Yeah. I couldn't get in my Credit Karma account because of I got a new phone, and then I couldn't update my email address.
You know? And just had to got a new phone, new new phone, and stuff like that, and I couldn't get in my old email address.
I had to get a new email address. And from now on, everything was good.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, I am contacting you about...
The reviewer tried to contact the company before posting this review.
- - Requested a text link on Jul 12, 2026 to start Credit Karma Money; no link received; asks to confirm text and provide steps, case ID and timeline.
Hello, I am contacting you about opening a new Credit Karma Money account. I called on Jul 12, 2026 and requested a text link to start the application, but I either did not receive the link or could not complete enrollment.
Please confirm whether the text was sent and provide a working link or next steps to finish my application. My phone number is [phone number] and the last four digits of my Social Security number are [last 4 SSN].
Please reply with a case ID and expected timeline. Thank you.
- Good service
User's recommendation: To reopen my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying log back in on account /update phone number
The reviewer tried to contact the company before posting this review.
Unresolved due to the issue I'm having trying to log in to my account, which I had installed on my phone. I'm trying to get access to my account like I had before, so it shows me where I'm standing in credit or whatever I can have access to when needed. If I need to have access too, thanks.
Preferred solution: Just to show me my rates and where I stand at in my chart like it was before
User's recommendation: Open
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Querétaro, Chihuahua
I’m unable to access my act! Changed pw...
The reviewer tried to contact the company before posting this review.
I'm unable to access my act! Changed pw etc.
etc., and I get an error. I cannot access Credit Karma!!!
I can't verify my accounts! Someone has obviously
Preferred solution: Onto my acct see picture! WTH
Lloydminster, Alberta
Can’t access my account
Still cant access due to verifications. I did try to call them and hard to find the right contact number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
My credit report with Trans Union is 645
The reviewer tried to contact the company before posting this review.
- - The report shows 465 instead of 645, causing card and loan denials.
- - TransUnion shows 645 as the score.
- - Score rose by 114 points.
Y'all keep reporting the wrong credit score. My credit score is 645, so every time I try to get a credit card, it keeps denying me.
Every time I try to get a loan, it keeps denying me. Why do y'all keep reporting a low credit score when I just sent you the show of TransUnion 645? Y'all keep reporting 465. I'm not sure what's going on with credit.
Ronzelle Aikens sent a picture of TransUnion. My credit score went up 114 points.
Preferred solution: Full refund
Sedalia, Missouri
Update personal information
Update my new information I went back to prison lost all my old account info so I haven't got the old phone number or address or email what the *** why can't I get my account information updated why am I having such a hard time doing this with this company I will not recommend credit karma with anyone unless this changes.
User's recommendation: None
Tallinn, Tallinn
I need to talk to some one
The reviewer tried to contact the company before posting this review.
Didnt talk to no one and call me back I need to change my e mail to day {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Hi, My old account please I dont want...
The reviewer tried to contact the company before posting this review.
Hi, My old account please I dont want any more rafastar@***.com, & My New cellphone number is no more that old Number:646986**** a now is register at 929-770-****!
User's recommendation: Hi, will evething is getting the Job finish for our better future.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
I am filing a complaint regarding...
The reviewer tried to contact the company before posting this review.
- - Unauthorized Google Ads charges total $3,873.41 on Mar 4, 2026.
- - Google confirmed fraud; Credit Karma denied; request reimbursement and investigation.
my experience with Credit Karma, which has been extremely frustrating, distressing, and unacceptable. Despite clear evidence and written confirmation from the merchant, Google, that the transactions made on my account were unauthorized and fraudulent, Credit Karma has repeatedly denied my disputes and refused to return the funds that were wrongfully taken from me.This situation has caused not only financial hardship but also emotional distress.
As a single mother, I rely on the security of my account to provide for my children. Having nearly $3,873.41 taken due to fraud—and then being denied reimbursement despite proof—has placed me in an incredibly difficult position. It has been both embarrassing and humiliating to face the consequences of this situation, including struggling to meet basic needs like food for my family.What is most concerning is that Credit Karma has been provided with verified documentation from the merchant confirming that these charges were fraudulent, yet they continue to disregard this evidence. This reflects a failure to properly investigate my claim and uphold their responsibility to protect customers from unauthorized transactions.I feel mistreated, ignored, and unsupported throughout this entire process.
I have done everything asked of me—submitted disputes, provided documentation, and followed all procedures—yet my concerns have not been taken seriously.At this point, I am requesting immediate resolution.
Credit Karma owes me the full amount of $3,873.41, as these charges have been confirmed as fraudulent. I expect this matter to be corrected promptly, along with a proper review of how my case was handled to prevent this from happening to others.This experience has severely impacted my trust in Credit Karma, and I urge the company to take accountability and make this right.
I reported this fraud immediately. The merchant, Google, conducted its own independent investigation and confirmed in writing that these charges were not initiated by me. Their documentation lists each fraudulent transaction and confirms unauthorized use. I submitted this documentation to Credit Karma as part of my dispute.
Credit *** denied my claim immediately after receiving this evidence, stating only that the transactions were approved, without addressing or acknowledging the merchant's confirmed fraud findings. This demonstrates a failure to conduct a reasonable investigation.
Under the Electronic Fund Transfer Act (EFTA), I am not liable for unauthorized transactions, and financial institutions are required to properly investigate claims. I am requesting: immediate reimbursement of $3,873.41, a proper investigation that includes review of the merchant's fraud confirmation, and a written explanation of how my claim was denied despite clear evidence.
- None at this time
Preferred solution: Full refund
User's recommendation: Do not use this pre paid Banking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Identity theft,money stolen, information fraud scam
The reviewer tried to contact the company before posting this review.
My password, my email got hacked. My identity got used for credit that I don't even know that I had.
The person even used my credit to pay off stuff that I don't even know what's going on. You got to be someone that is very close to me that knows my information very well because I didn't have.
Preferred solution: Full refund
San Francisco, California
Credit check
Need to update mi history payments on the this app please verify all my payments just resend a have make I have fue account not full payment
Memphis, Tennessee
Login
The reviewer tried to contact the company before posting this review.
Good afternoon, how are you doing today? I'm having trouble logging in to my account. I need help if you can.
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