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Contact Credit Karma Customer Service

Credit Karma Phone Numbers and Emails

Toll-Free Number:

  • (833) 675-0553
Call customer service
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Customer Service:

  • (888) 236-5798
    Credit Karma Checking Support

Credit Karma Emails:

Customer Service
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How to Contact Credit Karma Customer Service?

Most Popular Number:

(833) 675-0553
Total calls: 68 436 Issues resolved: 1 173 Last call: Oct 12, 2024
author avatar
PissedConsumer Reporter

Whether you are facing trouble with creating and accessing a Credit Karma account or having an issue with your saving, or any other help needed, you may contact Credit Karma customer service by phone. The toll-free number provided on this page is (888) 882-9277.

The Credit Karma customer service number leads to an automated menu that will walk you through a series of other menus. Most of the time, the result of your call will be a voice recording telling you which steps you need to make in trying to resolve your issue. In some instances, you may be connected to a human Credit Karma customer service representative.

Besides calling, the next useful option for customers looking for help is via Credit Karma email. If you have a question about anything involving them, send your query to the Credit Karma email address. There are a few to choose from - support@creditkarma.com for customer service issues, claims@taxprotectionplus.com for Tax Protection Plus Claims, etc.

Make sure you create the correct subject title and clearly describe your issue so a company associate can help you resolve your issue as quickly as possible.
Generally, Credit Karma customer service representatives are very active and most questions are answered within 30 days but credit report problems can take longer.

If you’re experiencing one of the common issues, you also be able to resolve it by yourself using the frequent questions and answers on the Credit Karma app.
Try reaching the Credit Karma customer support department on their social pages via direct messaging or by using comments or mentions.

Credit Karma customer service is present on social media through various platforms, which are Facebook, Pinterest, Instagram, Twitter, LinkedIn, and YouTube. Users can find them under the name @CreditKarma.
Communication with a real person via social networking websites is an optimal way to get quick responses.

Credit Karma Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Credit Karma Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Credit Karma is 8336750553. 58% of consumers used this number to address their issues and concerns. Meanwhile, 68% of users reported contacting a real person successfully by dialing the phone number 8882365798.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Credit Karma may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Credit Karma Website:

Credit Karma Help Center:

Corporate Office Address:

Credit Karma, LLC
1100 Broadway
Oakland, California 94607
United States

Other Info (opening hours):


Mailing Addresses:


Attention: Copyright Agent, Legal Department

Credit Karma, LLC

P.O. Box 30963

Oakland, CA 94604


Attention: Legal Department

P.O. Box 520

San Francisco, CA 94104-0520

More contact details

Credit Karma Customer Service Reviews

1.7 / 5
Poor
Karlee Ipm
Unresolved
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

My issue remains Unresolved. Waited to speak to someone with no follow up to resolve my issue. Very difficult process.

Read full review
danny s Ovj
Ignorance
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I can't get the $50 guarantees of excellent odds or $50. I was declined for the card, and Credit Karma is ignoring me.

It's been a month and it's hurt my credit score. Their car insurance savings is a joke.

I even allowed them to track my driving and they quoted me double what I am paying now, from the same company I am currently using, Allstate, which is awesome. Credit Karma is a big, fat fake, and you never gave me their contact information as requested.

Read full review
Jason H Who
Terrible inept customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Credit Karma is the worst.. For weeks now trying to get into my save account but it wont let me in..

Says it doesnt recognize the device and then it wont send a code to my phone,, if I ask for a call instead it says I requested too many codes.. When it sends a code via email it wont accept it.. The customer service is terrible.. They are too stupid to understand the issue so they pass me around to other agents like a game of hot potato.

They definitely arent trained and probably DEI hires..

They have a customer service phone number which is useless. Credit Karma is inept dont use this company

Read full review
Keith J Cnx
I was calling because I have a Westgate account that needs to be removed

Im not happy. I need to speak to someone concerning my concerns.

I have a Westgate timeshare on my Equifax account that needs to be removed. I have the paperwork to prove they were paid off and it should be removed. Its only on Credit Karma. Its not on the actual Equifax site nor is it in my credit report from Equifax.

This account needs to be removed. I need to speak to someone who can handle this situation

Read full review

How Good is Credit Karma's Customer Service?

Elric Mye
Elric Mye
Feels Satisfied | Oct 09, 2024

Good,couldn't contact a human

Read full quote
Nikolai Fog
Nikolai Fog
Feels Satisfied | Oct 08, 2024

The rep was great help. We got disconnected.I tried to up load all the documents asked for but it will only allow me to upload one document and then it times me out

Read full quote
Loye Fpi
Loye Fpi
Feels Disappointed | Oct 07, 2024

I wanted to get a contact number to get help resolve my possible fraud. But we went back n forth with useless chat. I'm hoping this can get resolved

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Carrington Tgo
Carrington Tgo
Feels Disappointed | Oct 07, 2024

I never got an answer from them. I have gotten another company to help me.

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Macarthur Rvr
Macarthur Rvr
Feels Disappointed | Oct 06, 2024

The time I needed to talk to someone, it was text
Really,
I forgot my password, so I am kick out
I was just trying to see my report
I am not a Robot

Read full quote
Janathan Qxb
Janathan Qxb
Feels Neutral | Oct 05, 2024

Didn’t work

Read full quote

Summary of Credit Karma Customer Service Calls

120K TOTAL
CALLS
03:49 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Credit Karma?

Account Question:

  • “I called two days ago regarding my account and to change my password but the charge was as never made . I also requested a number change Now I’m Locked out my account”
  • “No longer have access to the email account or phone number attached to account”
  • “Login help”

Request for Information Question:

  • “Questions abou credit”
  • “About my card”
  • “Questions about a loan”

Payments and Charges Question:

  • “Check deposit”
  • “Direct deposit”
  • “Disputed charges”

Cards Question:

  • “They are showing one credit card as 2 accounts”
  • “Didn't fill new card”
  • “To remove a card”

Product/ Service Question:

  • “Can't access my info”
  • “Personal loan info”
  • “Personal loan”

Return/ Replace Question:

  • “Change my email on file”
  • “I need to change my phone number and need new card”
  • “I want to change my address for the wayfair order”

Refund Question:

  • “My 2022 tax refund was put into a money account with you. How do I receive my refund without a fee?”
  • “Haven’t received my refund”
  • “Refund”

Activation/ Cancellation Question:

  • “To cancel free trial credit report of the three bureaus immediately.”
  • “Cancel service”
  • “Cancel account”

Shipping and Delivery Question:

  • “Wrong Address”
  • “Wrong address on report”
  • “My order number was Delivered to wrong state”

Staff Question:

  • “Want to speak with customer servicesWant to speak to supervisor”
  • “Unhelpful customer service”
  • “I would like to speak to a customer service representative or supporter because credit karma has my name spelt different and I would like to get it resolved for future credit school purposes and correct results”

Website/ Application Question:

  • “Regarding application, not approved”
  • “I think there's a scam on your website”
  • “I think someone stole my identity off ypur website”

Employment Question:

  • “Wrong information as multiple wrong atddreedses on report and employers”
  • “I didn't see my money ( payroll) on My credi karma account”
  • “Paycheck”

Other Question:

  • “Update my information”
  • “Dispute”
  • “Void check”

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