Credit Karma
Credit Karma Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Karma has 1.9 star rating based on 3442 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Credit Karma to a friend or colleague.
- Rating Distribution
Pros: I can look at my score, Free credit scores, Its free.
Cons: Poor customer service, Bad customer service, I would like to speak to a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Karma has 1.9 star rating based on 3442 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Credit Karma to a friend or colleague.
- Rating Distribution
Pros: I can look at my score, Free credit scores, Its free.
Cons: Poor customer service, Bad customer service, I would like to speak to a live person.54% of users think that Credit Karma should improve its Customer Service.
46% of users say that they won't use Credit Karma in the future for similar services or products.Recent recommendations regarding this business are as follows: "Good", "Do what you say you gonna do", "Make sure you know all your information", "Change number thru security questions", "100".
Most users ask Credit Karma for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Credit Karma Reviews
"Excellent service and friendly staff."
Over all the service I received from credit karma was extremely satisfying and willing to help me resolve my issue instantly. Also, the staff was very friendly...
"Change email and phone number on account"
I'm trying to get into an old account via an email and phone number that I no longer have. I cannot seem to be able to fix this. I wish to proceed with your...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not user friendly
I called at first to close my back account. They told me that if I closed it I wouldn't be able to open another EVER.
So I tried to order a new debit card. They were unable to do it in their end and told me I had to do it on my end. Why is it so reliant on the Customer doing what they called in for?
All I wanted was a new debit card with out having to navigatean app . I hate computing interactions almost as much as people.
- Free access
- Dealing with computers and non helpful customer service representatives
Preferred solution: Apology
User's recommendation: Don't.
Naperville, Illinois
Change email and phone number on account
I'm trying to get into an old account via an email and phone number that I no longer have. I cannot seem to be able to fix this.
I wish to proceed with your company. Please assist?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong information on account
My credit report is showing I have 16 late payments. This has never happened; every credit card or loan that I have has been paid on time.
I was rejected for a credit card the other day because of this 16 late payment information on my credit report. I would like to speak to someone about this matter as soon as possible.
Preferred solution: Apology
Travelers Rest, South Carolina
Trying to get in my account
Trying to login my account dont know whats going on just trying to get it back so this possible I need all the help I can get thanks
User's recommendation: 100
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get in and think someone hacked my account
I'm trying to check my credit, and it won't let me, saying they can't find an account. My place I'm trying to buy a house said I owe y'all money, and I have never gotten anything from y'all because I could never get into the website. So I think someone hacked my account because I was told someone is using my info in South Carolina.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange birthdate
Getting there
changing my birthday
My birthdate is wrong in system. Need to change it to the right birthdate.
If you can, please let me know if its been taken care of or contact me of what actions that I should take to get this fixed in Credit Karma thank you so much and have a wonderful day. Email me at Destineevt@***.com or call me at 352-935-**** again thank you so much and you have a wonderful day..
Preferred solution: Have a great birthday changed on my account. It’s OK I do did you lose What is the process of frozen?
User's recommendation: If you could give me a call or correct my date of birth here’s a copy of my drivers license
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Resolved: Since the 16th of April 2025 Credit Karma Card Locked
Company fixed the issue and I have been provided with apology. I contacted my states Attorney General,, within 2 weeks and numerous emails and chats to Credit Karma,, they finally offered me the opportunity to close my account and to send my money to my online linked bank account
- No communication and no help with resolving
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
I need to change my phone number I have a new number
I still need help on changing my phone number
I lost my phone so I had to get a new one with new number so can you please help me change my number on credit kama so I can get back in my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit karma is hiding something
I've been trying to get into my account to see my credit report for months now and I have to go through all these obstacles and codes so I put in a the exact code that is sent me and now is acting for another code.
Preferred solution: I want to see my credit report
User's recommendation: *** no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Rest my credit
Forgot my login email or password and its not letting me to reset my password or email or phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersonal info change locked out
Cant asss my old account under smallwoodali@***.com my email has changed and ph# need you to update me
To mohamedsmallwoid3@***.com
717 460 ****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I need to gain access to my credit card account so I can have access to my federal refund that's going to be direct deposited into that account number
Because I'm unable to access my Credit Karma account and TurboTax, and I've sent the bank account information over there. My tax returns are supposed to go to the Credit Karma account, but I don't have access to the email or the old phone number.
I am trying to get some help. Unfortunately, Credit Karma can't provide help and I haven't been able to speak to one person in charge of banking who could either reactivate the account or suggest a solution. I can't open a new one because I won't have the same account number and routing number. The problem that I'm facing is that I did not sign up for this; I went to TurboTax to file my federal return and added my own bank information for direct deposit.
However, when I selected the advanced refund credit, TurboTax apparently automatically replaced my numbers and added Credit Karma's information to the account. Now, my refund is being deposited there instead. Further complicating matters, my account has been deactivated. Despite my efforts, I can't get anyone on the phone to help me.
I've messaged seven different people and have spoken with about five others. It's overwhelming and no one seems able to help. It feels as though I am being penalized, being put in an undeserved situation, because TurboTax transferred my money into an account they opened. This isn't fair and now I'm suffering.
My money is going to be late, which is an inconvenience. I am in the middle of remodeling my house and this money was needed. I have been patiently waiting for it.
I don't understand why Credit Karma can't provide the help I need. The money isn't the problem - I just need my account reopened.
- Normally they have real easy banking they handle their business in my federal refunds get deposited
- Customer service does not help the customer nobody seems to be in a big enough position to operate bank information and they would rather hang up on you than help you
Preferred solution: I would like to be allowed to have access to my account so when my funds get direct deposited I can get them
User's recommendation: Maybe don't file taxes with TurboTax because you'll be putting a situation to cheated on your money or don't bank with credit karma because if you run some problem nobody can help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCashing a deluxe echeck
I can't cash it anywhere please can u recommend where I can cash this echeck i need help Credit karma isn't helping me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received any help the call ended before I got started
They don't honor the guarentee, never got my 50.00 gift card , nor do they reply with any solution in refunding of not 1 but double charging me for a service I inquired about to help a friend. Was told they couldn't help with request to help with things they will have to investigate further. It's now going on 2 months with the first part of not honoring the 50.00 gift card.
Credit karma trying to take a 1.00 twice from my debit card. When representative did not help my neighbor. Her id got mixed in with mine.
- Credit karma is not always correct
Preferred solution: Full refund
User's recommendation: Do not give consent of a 1.00 for credit karma to do something. Nother got done - the representative hung up with out fixing issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Resolved: Will not let me log in
Company fixed the issue and I have been provided with apology. It has my old email address and I tried to login with my new email and it won't let me
HasWill not let me log in with my current email address has my old email address tried everything possible
User's recommendation: Don't use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get my credit score
I'm trying to get my credit score and see how I'm looking for 2025. If you don't mind, that's all I'm really trying to do for the day.
Preferred solution: I need my credit score
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Can’t start my account
Hello, please help. Before I received my SSN, I downloaded Credit Karma and tried to register.
When it asked for my SSN number, I stopped registering. Now I already have an SSN number and I'm trying to register, but it says this and I can't log in.
About
Credit Karma is a private company which specializes in personal finance software. It was founded by Kenneth Lin in 2007. The company headquarters is based in San Francisco, California, USA. Credit Karma offers credit and financial management platform. The registration is free. It is available for PC, tablets, and mobile devices. The platform contains credit reports, daily credit monitoring, and credit scores from Equifax and TransUnion. Credit Karma also provides the following financial tools: Credit Score Simulator, Debt Payment Calculator, Simple Loan Calculator, and Home Affordability Calculator. The company helps customers to track credit cards, balances, and loan transactions through the Yodlee service.
Credit Karma is ranked 534 out of 5178 in Financial Services category
USA, Worldwide, Asia, UK
Credit Karma FAQs
The Credit Karma update is available every 7 days. To find additional information regarding this matter, get in touch with the Credit Karma customer service manager at the following number: 833-675-0553.
If you decide not to use Credit Karma, you can close the account by following the next steps: login into your account, navigate to “Profile & Settings” in the upper right corner (if you use a mobile app, choose “Profile” from the menu or “Account” on a mobile web browser), and choose “Close my account” at the bottom. Click “Yes” on a pop-up screen to finish the actions.
An American multinational personal finance company, Credit Karma, belongs to Intuit Inc., a leading software company, that is well-known for such products as TurboTax, QuickBooks, and Mailchimp.
Credit Karma provides you free access to your credit scores, analyzes data, and gives you personalized recommendations for credit cards, loans, and other significant financial things.
Credit Karma is not a bank. It is known as a free credit and financial management platform. All banking services for Credit Karma accounts are provided by MVB Bank, Inc., Member FDIC.
Credit Karma does not directly handle unlocking your credit itself. The platform only provides you the ability to monitor your credit status. To unlock your credit, you have to apply to one of the credit bureaus (Equifax, Experian, or TransUnion) individually.
Credit Karma does not share information about whether it has 24-hour customer service. However, you can ask about this matter to the company manager by dialing the following telephone number: 833-675-0553. Or send a message to a virtual assistant by clicking on the “Chat with us” button in the lower right corner of the official company website.
Companies Similar to Credit Karma
Experian
“4 years ago, I legally changed my name. I went to Experian to have them change it with my credit. They...“
Credit Sesame
“I need my old address off and replace with my new address. I no longer live at 4412 Gum street,...“
WalletHub
“Good luck getting in touch with 'Wallet Hub.' No email replies, and their phone number doesn't work...“
TransUnion
“My credit score was unexpectedly lowered from 791 to 600 after opening a new account. To address this...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Agree.
Agree.