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Credit Karma

Credit Karma

www.creditkarma.com
What is your customer experience with Credit Karma?

Credit Karma Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Credit Karma has 1.9 star rating based on 3442 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Credit Karma to a friend or colleague.

  • Rating Distribution
  • Pros: I can look at my score, Free credit scores, Its free.
    Cons: Poor customer service, Bad customer service, I would like to speak to a live person.

View full overview ›

Media from reviews

Credit Karma - 50 dollars for credit cards
Credit Karma - Change numberCredit Karma - Change number - Image 2Credit Karma - Trying to get in my accountCredit Karma - Wrong information on accountCredit Karma - Can't get in and think someone hacked my accountCredit Karma - I need to change my phone number I have a new number
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Top Credit Karma Reviews

Positive Review

"Excellent service and friendly staff."

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Over all the service I received from credit karma was extremely satisfying and willing to help me resolve my issue instantly. Also, the staff was very friendly...

Critical Review

"Change email and phone number on account"

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I'm trying to get into an old account via an email and phone number that I no longer have. I cannot seem to be able to fix this. I wish to proceed with your...

Show reviews that mention
account phone number number phone email credit access card information service
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Featured
Alyssa D Jee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not user friendly

Credit Karma - Not user friendly
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I called at first to close my back account. They told me that if I closed it I wouldn't be able to open another EVER.

So I tried to order a new debit card. They were unable to do it in their end and told me I had to do it on my end. Why is it so reliant on the Customer doing what they called in for?

All I wanted was a new debit card with out having to navigatean app . I hate computing interactions almost as much as people.

View full review
Pros:
  • Free access
Cons:
  • Dealing with computers and non helpful customer service representatives

Preferred solution: Apology

User's recommendation: Don't.

2 comments
Guest

Agree.

Guest

Agree.

View more comments (1)
Shamiya Ict
map-marker Naperville, Illinois

Change email and phone number on account

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I'm trying to get into an old account via an email and phone number that I no longer have. I cannot seem to be able to fix this.

I wish to proceed with your company. Please assist?

View full review
Deborah L Unv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong information on account

Credit Karma - Wrong information on account

My credit report is showing I have 16 late payments. This has never happened; every credit card or loan that I have has been paid on time.

I was rejected for a credit card the other day because of this 16 late payment information on my credit report. I would like to speak to someone about this matter as soon as possible.

View full review

Preferred solution: Apology

Anonymous
map-marker Travelers Rest, South Carolina

Trying to get in my account

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Credit Karma - Trying to get in my account

Trying to login my account dont know whats going on just trying to get it back so this possible I need all the help I can get thanks

View full review

User's recommendation: 100

Trent C Oth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get in and think someone hacked my account

Credit Karma - Can't get in and think someone hacked my account

I'm trying to check my credit, and it won't let me, saying they can't find an account. My place I'm trying to buy a house said I owe y'all money, and I have never gotten anything from y'all because I could never get into the website. So I think someone hacked my account because I was told someone is using my info in South Carolina.

View full review
Destinee T Dim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change birthdate

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Credit Karma - Change birthdate
Updated by user Mar 08, 2025

Getting there

Updated by user Mar 08, 2025

changing my birthday

Original review Mar 08, 2025

My birthdate is wrong in system. Need to change it to the right birthdate.

If you can, please let me know if its been taken care of or contact me of what actions that I should take to get this fixed in Credit Karma thank you so much and have a wonderful day. Email me at Destineevt@***.com or call me at 352-935-**** again thank you so much and you have a wonderful day..

View full review

Preferred solution: Have a great birthday changed on my account. It’s OK I do did you lose What is the process of frozen?

User's recommendation: If you could give me a call or correct my date of birth here’s a copy of my drivers license

Resolved
Scott H Dsf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Resolved: Since the 16th of April 2025 Credit Karma Card Locked

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Updated by user May 12, 2025

Company fixed the issue and I have been provided with apology. I contacted my states Attorney General,, within 2 weeks and numerous emails and chats to Credit Karma,, they finally offered me the opportunity to close my account and to send my money to my online linked bank account

Original review Apr 27, 2025
Since April 2025 Credit Karma Money Spend Credit/Debit Card Services have had my federal tax refund return on a card and which it is locked,,I have updated all my documents and personal information from emaila to address and phone number and my photo ID has been all verified yet ,, they will not release any of the money that rightfully belongs to me and I have been directed to the Attorney General and have put in a claim against this company which I am learning that they have some billion dollars in law suits already against them,, if one chooses to go through this company do not loose any or change any of you're personal information because it may cause disruptions to accessing any of you're finances
View full review
Cons:
  • No communication and no help with resolving
Derrick K Aln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

I need to change my phone number I have a new number

Credit Karma - I need to change my phone number I have a new number
Updated by user Apr 21, 2025

I still need help on changing my phone number

Original review Apr 17, 2025

I lost my phone so I had to get a new one with new number so can you please help me change my number on credit kama so I can get back in my account

View full review
Crystal W Wrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Credit karma is hiding something

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Credit karma is hiding something

I've been trying to get into my account to see my credit report for months now and I have to go through all these obstacles and codes so I put in a the exact code that is sent me and now is acting for another code.

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Preferred solution: I want to see my credit report

User's recommendation: *** no

Maaz Joq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Rest my credit

Credit Karma - Rest my credit

Forgot my login email or password and its not letting me to reset my password or email or phone number

View full review
Mohamed S Onf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Personal info change locked out

Credit Karma - Personal info change locked out

Cant asss my old account under smallwoodali@***.com my email has changed and ph# need you to update me

To mohamedsmallwoid3@***.com

717 460 ****

View full review
Keith F Wej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because I need to gain access to my credit card account so I can have access to my federal refund that's going to be direct deposited into that account number

Credit Karma - Because I need to gain access to my credit card account so I can have...
Credit Karma - Because I need to gain access to my credit card account so I can... - Image 2

Because I'm unable to access my Credit Karma account and TurboTax, and I've sent the bank account information over there. My tax returns are supposed to go to the Credit Karma account, but I don't have access to the email or the old phone number.

I am trying to get some help. Unfortunately, Credit Karma can't provide help and I haven't been able to speak to one person in charge of banking who could either reactivate the account or suggest a solution. I can't open a new one because I won't have the same account number and routing number. The problem that I'm facing is that I did not sign up for this; I went to TurboTax to file my federal return and added my own bank information for direct deposit.

However, when I selected the advanced refund credit, TurboTax apparently automatically replaced my numbers and added Credit Karma's information to the account. Now, my refund is being deposited there instead. Further complicating matters, my account has been deactivated. Despite my efforts, I can't get anyone on the phone to help me.

I've messaged seven different people and have spoken with about five others. It's overwhelming and no one seems able to help. It feels as though I am being penalized, being put in an undeserved situation, because TurboTax transferred my money into an account they opened. This isn't fair and now I'm suffering.

My money is going to be late, which is an inconvenience. I am in the middle of remodeling my house and this money was needed. I have been patiently waiting for it.

I don't understand why Credit Karma can't provide the help I need. The money isn't the problem - I just need my account reopened.

View full review
Loss:
$3826
Pros:
  • Normally they have real easy banking they handle their business in my federal refunds get deposited
Cons:
  • Customer service does not help the customer nobody seems to be in a big enough position to operate bank information and they would rather hang up on you than help you

Preferred solution: I would like to be allowed to have access to my account so when my funds get direct deposited I can get them

User's recommendation: Maybe don't file taxes with TurboTax because you'll be putting a situation to cheated on your money or don't bank with credit karma because if you run some problem nobody can help you

Val R Cxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cashing a deluxe echeck

Credit Karma - Cashing a deluxe echeck

I can't cash it anywhere please can u recommend where I can cash this echeck i need help Credit karma isn't helping me

View full review
Loss:
$188

Preferred solution: Full refund

Teri S Obz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received any help the call ended before I got started

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Updated by user May 18, 2025

They don't honor the guarentee, never got my 50.00 gift card , nor do they reply with any solution in refunding of not 1 but double charging me for a service I inquired about to help a friend. Was told they couldn't help with request to help with things they will have to investigate further. It's now going on 2 months with the first part of not honoring the 50.00 gift card.

Original review May 17, 2025

Credit karma trying to take a 1.00 twice from my debit card. When representative did not help my neighbor. Her id got mixed in with mine.

View full review
Loss:
$2
Cons:
  • Credit karma is not always correct

Preferred solution: Full refund

User's recommendation: Do not give consent of a 1.00 for credit karma to do something. Nother got done - the representative hung up with out fixing issues.

Resolved
Aja Cng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Resolved: Will not let me log in

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Updated by user May 04, 2025

Company fixed the issue and I have been provided with apology. It has my old email address and I tried to login with my new email and it won't let me

Original review Apr 19, 2025

HasWill not let me log in with my current email address has my old email address tried everything possible

View full review

User's recommendation: Don't use it

Louis M Bcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To get my credit score

Credit Karma - To get my credit score

I'm trying to get my credit score and see how I'm looking for 2025. If you don't mind, that's all I'm really trying to do for the day.

View full review

Preferred solution: I need my credit score

Kenechukwu Fjd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Can’t start my account

Credit Karma - Can’t start my account

Hello, please help. Before I received my SSN, I downloaded Credit Karma and tried to register.

When it asked for my SSN number, I stopped registering. Now I already have an SSN number and I'm trying to register, but it says this and I can't log in.

View full review

About

Summary

Credit Karma is a private company which specializes in personal finance software. It was founded by Kenneth Lin in 2007. The company headquarters is based in San Francisco, California, USA. Credit Karma offers credit and financial management platform. The registration is free. It is available for PC, tablets, and mobile devices. The platform contains credit reports, daily credit monitoring, and credit scores from Equifax and TransUnion. Credit Karma also provides the following financial tools: Credit Score Simulator, Debt Payment Calculator, Simple Loan Calculator, and Home Affordability Calculator. The company helps customers to track credit cards, balances, and loan transactions through the Yodlee service.

Credit Karma reviews and complaints

Credit Karma is ranked 534 out of 5178 in Financial Services category

Area Served

USA, Worldwide, Asia, UK

Payment Methods

VISAMasterCardDiscover

Credit Karma FAQs

Rebecca A. Garland
PissedConsumer Reporter

Credit Karma FAQs

The Credit Karma update is available every 7 days. To find additional information regarding this matter, get in touch with the Credit Karma customer service manager at the following number: 833-675-0553.

If you decide not to use Credit Karma, you can close the account by following the next steps: login into your account, navigate to “Profile & Settings” in the upper right corner (if you use a mobile app, choose “Profile” from the menu or “Account” on a mobile web browser), and choose “Close my account” at the bottom. Click “Yes” on a pop-up screen to finish the actions.

An American multinational personal finance company, Credit Karma, belongs to Intuit Inc., a leading software company, that is well-known for such products as TurboTax, QuickBooks, and Mailchimp.

Credit Karma provides you free access to your credit scores, analyzes data, and gives you personalized recommendations for credit cards, loans, and other significant financial things.

Credit Karma is not a bank. It is known as a free credit and financial management platform. All banking services for Credit Karma accounts are provided by MVB Bank, Inc., Member FDIC.

Credit Karma does not directly handle unlocking your credit itself. The platform only provides you the ability to monitor your credit status. To unlock your credit, you have to apply to one of the credit bureaus (Equifax, Experian, or TransUnion) individually.

Credit Karma does not share information about whether it has 24-hour customer service. However, you can ask about this matter to the company manager by dialing the following telephone number: 833-675-0553. Or send a message to a virtual assistant by clicking on the “Chat with us” button in the lower right corner of the official company website.

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