Credit Karma
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Credit Karma Consumer Issues
CFPB
- Refund delays
- Tax advances
- Support issues
PissedConsumer
- Account access
- Password resets
- Loan requests
Both sources reflect concerns about account access and service problems. However, PissedConsumer focuses more on issues related to login and customer support, while the CFPB highlights loan disputes and refund-related complaints.
Mansfield, Louisiana
Recover my account
The reviewer tried to contact the company before posting this review.
They didnt help me Im trying to long back in to my account so that I can keep up with my credit score to do better
Preferred solution: Apology
Corinth, Mississippi
Credit Karma - Review in Financial Services category from Corinth, Mississippi
Yes, ma'am. This is Regis Moore.
I was calling on behalf of my Credit Karma app. I had had 321-**** in it, but I had a phone the phone number anymore, and they so I used my new phone number. And I put actually, they put a name wrong to me.
They told me to call customer service. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, I am contacting you about an...
The reviewer tried to contact the company before posting this review.
- - Unauthorized $39.95 charge on Aug 30, 2026; dispute filed.
- - Request case ID, refund timing, new account number, and steps for October deposits.
Hello, I am contacting you about an unauthorized $39.95 charge from mytradesprofile.app that posted to my Credit Karma checking account on Aug 30, 2026. I completed identity verification with an agent during a call and was told you performed security remediation (forced password reset, blocked cards, and reissued account number) and that you would send card-reorder instructions by email.
Please provide the following in writing: 1) a case ID for this fraud investigation; 2) confirmation the $39.95 charge is being disputed and the expected timeframe for a refund or reversal; 3) confirmation of the new account number and specific steps I should take to ensure my pension direct deposits in October post correctly; and 4) confirmation that my funds are secured and when full access to my account and card(s) will be restored.
I have attached screenshots and call notes as evidence. Thank you, [Your Full Name] [last four of SSN] [phone number on file]
- Problem not solved
Preferred solution: Full refund
User's recommendation: Credit Karma problem resolution SUCK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Resolved: Can’t access account
The reviewer tried to contact the company before posting this review.
I cant log into my account because I no longer have access to the original number attached to my sccount
Preferred solution: Access to my account
Raleigh, North Carolina
Need help
I never had a T-Mobile account in 2026 or 2025. I dont know but I can send my information in.
This is affecting a lot for me and a lot that I have going on with currently me and my kids. Im trying to move and I seen something on my credit that I didnt recognize.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dunnellon, Florida
Resolved: I'm locked out of my account don't know...
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with apology. I figured it out. I'm old email.
I'm locked out of my account don't know the password can you please reset my account so I can enter my account again
- Really help with a lot of things
Preferred solution: My account reset
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sardis, Mississippi
Phone number unknown device
Someone hacked my account and changed the phone, and now my device is a not known device. I can't verify my ID due to the camera being damaged, and they are spending my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
- - Credit Karma emails promise guaranteed loans and a $50 payout.
- - Denial letters are required to claim the payout, and they keep emailing about the case.
Anybody that deals with Credit Karma knows that they send several emails a week, claiming that the companies on their app are guaranteed to give you a loan, and if you are not approved, Credit Karma will pay you $50. The false advertising comes in because they are not going to pay you if you are not approved.
When you request your $50, they put you through hoops, saying that the companies did not inform them that you were denied and that you need to submit the denial letter from the company. After you submit the denial letter from whatever company you applied for a loan with, they just continuously send you emails saying that they're looking into it or they need to know the situation, and another team is going to handle it.
It's just a bunch of crap. Just don't believe those advertisements about the Credit Karma guarantee, because it is a scam and a lie.
Preferred solution: The $50 that was promised to me
User's recommendation: Not to take credit karma's guarantee seriously.Because they are not going to honor that
Their terms state not all offers qualify. Only those with the CK badge/logo.
You must also have a CK Spend Account and CK gets your denial letter from the lender. It sounds like you did not apply for a loan with an official CK sponsor. Not all loan offers are partners.
Most are advertisers. Pro tip- if you are already trying to rebuild your credit through CK, don't cut yourself off at the knees applying for loans, having a hard pull on your credit remain for two years and the credit score hit from doing so.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer
- - Calls go unanswered and the service does not resolve problems.
- - The staff relies on texting instead of answering calls.
Give up they don’t respond .
No one answered the call. This number sucks.
Does nothing to resolve any problems.
This is just all *** and no one benefits from this *** customer service, or should I say no service. It would be very short and sweet and beneficial if someone just answered the damn call and resolved the problem in a matter of minutes instead of all this useless texting.
- Non
- Not answering phone
Preferred solution: A response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Floresville, Texas
The message keeps asking me for a...
The reviewer tried to contact the company before posting this review.
The message keeps asking me for a previous phone number, and I no longer have that number. Please delete the old number. Someone else has that number!
User's recommendation: Keep in mind that I paid you guys all I owed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my subscription
The reviewer tried to contact the company before posting this review.
Cancel my subscription. I don't like your service at all.
I can't make customer service. I don't like how you work. I don't like the problem I have because of you. I don't make anything about this company.
I need my money back.
Send me a check for whatever money you have, and I don't like your company. I hate Credit Karma.
User's recommendation: Don’t use Credit Karma is really really bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to update my info
The reviewer tried to contact the company before posting this review.
I have an old account and I don't remember that password or email, and I don't use that old phone anymore. That was in 2010, and I haven't been able to delete that old account.
I want to sign up for a new one with my new email and password that I use today. What do I need to do?
- I can get accordant information
- None that i could think of
Preferred solution: A new account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ocala, Florida
Can’t log in on my account
The reviewer tried to contact the company before posting this review.
It has been more than a year that I cannot log in to my account. Last night, I was finally able to update the email and password, but as soon as I tried to log in, nothing happened.
What is going on with this damn site? Are you guys ever going to fix this issue?
I'm sick and tired of this situation. It has been too long with this problem.
User's recommendation: No until yall get this takin care of not a chance
Detroit, Michigan
Someone made a account in my name
The reviewer tried to contact the company before posting this review.
They made one of me while I was locked up, and it is not me that made the account, and I would like for the account to be deleted.
- Me being a fan
Preferred solution: Full refund
User's recommendation: Idk
Birmingham, Alabama
Verify my photo ID
The reviewer tried to contact the company before posting this review.
Have a new phone and my old phone is broken and had to talk to customer service don't have that phone anymore
Preferred solution: Credit karma on my phone with my information
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This isn't contact for CK. You are wasting your time here.