Michael B Tvj

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Verified Buyer

Approved for a loan

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Credit Karma - Approved for a loan
Credit Karma - Approved for a loan - Image 2
Cant get on website need a vehicle that is reliable. This is a 2004 route 200,000 miles on it Chevrolet Tahoe 4 x 4 fully loaded. I cannot get on your website at all. Ive tried talking to a live person but Im not being able to get nowhere.
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Cons:
  • Not being able to get this resolved with a person over the phone

Preferred solution: 2004 Chevrolet Tahoe, 4 x 4, fully loaded

Peter F Hzs

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Phone number and email update can’t log in with old information

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Credit Karma - Phone number and email update can’t log in with old information
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Credit Karma - Phone number and email update can’t log in with old information - Image 4
Credit Karma - Phone number and email update can’t log in with old information - Image 5

I had broke my old iPhone and got a new one. The new one comes with a new phone number which does not match my account when I go to log into my Credit Karma account it tries to verify my account either with my old phone number or an old email which I cant get into to verify my account, here is my new phone number along with a new email address where verify the account .

please help me resolve this issue. I am having with my Credit Karma account.

I appreciate your timing concern for this matter. Thank you and happy holidays.

Old phone 516-559-****

Old email pfreitag@***.com

New number 516-776-****

New email pfreitag1989@***.com

Name- Peter Freitag

DOB- 04/07/1989

Last four ss- 8169

Thank you.

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User's recommendation: Save your passwords and keep your account information up to date

Crystal J Bbz

My card is blocking my transactions

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Credit Karma - My card is blocking my transactions
Im trying to buy clothes from Temu and its blocked, they said to contact credit karma..I have 3 separate orders. It asked me to verify identity, why? Take the hold off my 2 orders pls
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Pros:
  • Direct deposits from turbo tax
Cons:
  • Blocking transactions
Charlotte H Ski

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Verified Reviewer
| map-marker Syracuse, New York

Deposit

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Credit Karma - Deposit
I made a deposit I have a screenshot where it was stated it was paid it. Instead it stated it was revell Credit Karma is liable for the transaction!
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User's recommendation: Don't do electronic checks!

Lisa D Xzx

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Verified Reviewer

Blocked me out of my account

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Credit Karma - Blocked me out of my account
Ive done almost everything to fix my account so no can log in.., Ive literally chatted with several individuals and still cant login I keep getting the same error messages. They cant fix the problem. I did the tax loan refund and it only allowed me to get 100.00 out of 2k
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Loss:
$1900

Preferred solution: I want to be able to log into my account

User's recommendation: Think twice

BeaAnn A

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Verified Reviewer

Credit builder

Credit Karma - Credit builder
You could improve your credit score by an average of 21 points in 4 days GET CREDIT BUILDER Please help me, if I can speak to someone for help?
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Pros:
  • Help to keep up on your credit
Cons:
  • Help in building up my credit

Preferred solution: Boost up my credit

Shekina M

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Verified Buyer
| map-marker Atlanta, Georgia

To update my email

Credit Karma - To update my email
Credit Karma - To update my email - Image 2
Hi my name is Shekina Mason. I am writing this letter to who it may concern I am asking to update my information which is my email address shekinamason5@***.com Thank you, your Cecile, Shekina Mason
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User's recommendation: Update my email

Israyna G

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Verified Reviewer

App issues

Credit Karma - App issues
Credit Karma - App issues - Image 2
Theres a lot of app issues with credit karma its a lot of bad customer service no responding to help the issue . Im supposed to get my tax money & the app is having to many errors how can credit karma help this situation
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Preferred solution: I WANT TO SPEAK TO A REPRESENTATIVE

Crystal P Isp

Advance refund

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Credit Karma - Advance refund
I was approved for the advance, the irs accepted my taxes, and the money is still not in my account! Can someone please tell me why?
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Preferred solution: My advanced refund

Kinzley Jqe
map-marker Cumberland, Rhode Island

Dispute a transaction

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Credit Karma - Dispute a transaction
They stole my card information without my permission and on top of it they picked the package up from my house and it got lost thats not my fault I gave it back to them but this is fraud because my card wasnt saved in the profile and they got my account information without my permission
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Nadine M Pup

Need help changing number

Credit Karma - Need help changing number
I cant change number my phone got stolen and I have all my information on there when I had changed my number I completely forgot to change It on CK . And my income is supposed to be going into this card because it always does and I do NOT want to lose the money or some one Robb me more then I have already been robbed I lost an iPhone XR a BRAND NEW IPHONE 14 that I still owe 300 for ! I just need some help!!!
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Preferred solution: Change my number

Amanda H Ltk

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Verified Buyer
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Verified Reviewer

Closed my spend account

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Credit Karma - Closed my spend account
Updated by user Mar 24, 2024

I have still not received the money from my spending account they closed with no explanation.

Updated by user Mar 08, 2024

I urgently need to start my treatment, as my health is at risk. Despite contacting Credit Karma multiple times about not receiving the paper check they were supposed to mail me on February 23, 2024, I have yet to receive a resolution. Today marks day 10 since the check...

Original review Feb 21, 2024
I called to report unauthorized use of my spend account. They locked my spend account and requested identifying documents to verify my identity.

Weeks went by, and I knew my tax return was going to my account. Well, my tax refund hit my account and it was still locked. So, I called to ask when they would unlock it. Two hours later, I received an email saying they were closing my account and sending my money to the linked external account, which is closed.

I called back seven times because I was diagnosed with a terminal disease and I needed money to start treatment next Monday. One supervisor yawned and hung up in my face. All I needed to do was give them my correct external bank account information. Nobody would help me.

Now, here I sit with no money to pay my copay to start treatment. I am very upset as they said they do not know when I will receive the money that was in my account and if they receive it back from the closed account they will send me a paper check.
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Loss:
$15467
Pros:
  • Online access
Cons:
  • Very poor customer service

Preferred solution: Full refund

User's recommendation: Do not expect Customer Service to be professional!

1 comment
Shubham J Icu

Dear Team WhatsApp, my WhatsApp account is still closed, a lot of my work is on hold due to the account being closed. I have requested you many times, but you are not listening.

You are requested to remove the restriction placed on my account. I have been very troubled for a long time.

I have read all your terms and conditions carefully and I will not make any mistake in future. My Mobile Number +918625****64

Jody p Xjs

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Verified Reviewer

Credit score

Credit Karma - Credit score
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Ill check on my credit score every once in a while to see how Im doing last year in 2023 I had about a 520 later down in the middle of 2023. It went to a 420 and now that Im checking in 2024 I have a zero credit score And I want to know why I dont know if its because of the dispute Ive made but none of them disputes looked recognizable to me like I have even been in any of the states that its listed in further office so Im a little confused, and if I have to build my credit due to having debt thats kinda stupid if you asked me, I dont want no debt and I thought thats how you build your credit score with no debt but if you gotta have debt to build a credit score I dont even want one so I just wanna know whats going on here on why you guys are putting me back to a zero credit score, I dont like that at all the road bills off a credit and thats how you get things so thats why I was trying to build my credit but now its back at zero now I gotta take another 3 to 4 years out of my life after I took 3 to 4 years out of my life to even build that

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Preferred solution: My credit score back

1 comment
Guest

Do you have an unseen enemy with a grudge ? That's how my 7th/8th Grade science teacher discovered his credit score collapse.

Someone waited 30 years for revenge and through methods known to themself (ves) wiped that guy off the face of the credit Earth. He couldn't rent a condo or lease a car.

Nyuk Nyuk Nyuk. So think back over your transgressions, real or imaginary, just in case.

Anonymous
map-marker Saukville, Wisconsin

Fraud activity

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Credit Karma - Fraud activity
I have an fraudulent account on my credit karma. It's with jefferson for over $3700. I did not accumulate this at all. Is there any way you can help me with this? Please and thank you.
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Paige Reece

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Verified Reviewer

Will not validate .e to login and will not help with a resolution

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Credit Karma - Will not validate .e to login and will not help with a resolution
Keep being transferred nobody will help last person said to deactivate account and start a new one well I did now I can't start a new one and can't get my taxes with an early advance which my 4 kids and I were relying on to save us from eviction
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Preferred solution: Resolution and my account situated with my new number so I can file my taxes

User's recommendation: Stay away their customer service is a fraud I feel like they wanted all my documents to steal my identity not help me